Posts Tagged ‘Phone’

Application design for mobile phones

Jun 08
5

I love designing applications for mobile phones. It forces you to think about the essential features. Often times this is exactly the type of design you want on larger applications but it’s tougher to convince clients that the application gets better when you take away features. Many larger applications can learn from this.

  • Do one thing, do it well
  • Linear flow top-down
  • Purposeful word choice
  • Large fonts for readability
  • Keyboard accessibility
  • The details matter

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Posted in Apple, Design, Experience, Prediction, Telephone | 2 Comments »

Phone Menu Mistakes

Jan 08
22
  • “Our menu items have changed so please listen carefully…” – Do they really think I memorized their menus?
  • “We are experiencing unusually high call volume” – … No. this happens to you all the time you just choose not to hire enough customer support people.
  • “Your call is very important to us” – If my call was important to you I wouldn’t be on hold.
  • “Please enter your account number followed by number sign” … So that we may process it and ask you for it again once you speak with a real person.
  • “Our department doesn’t handle that you need to speak with” … Someone else who will transfer you over and over untill you give up.
  • “Your call may be recorded for quality purposes.” … We’re recorded all of our calls but we still can’t figure out the quality problem.
  • Endless music with no indication of wait time… Would it kill you to tell me the expected time remaining or the number of people in the call line in front of me?
  • “You have pressed an invalid choice, goodbye.” … We don’t care about your business.

How about you, heard any phone menu mistakes lately?

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Posted in Telephone, Usability | 6 Comments »